Your Partner in Resolving Workplace Challenges
Dealing with serious complaints in the workplace in Australia can be a complex and sensitive process – let’s face it, it’s not pleasant being in a situation where an issue needs to be formally investigated.
Whether it’s addressing allegations of misconduct, harassment or other workplace challenges, our licensed investigators conduct thorough, independent and impartial investigations that can help to ease discomfort during these situations and support you to an objective outcome.
From initial complaints to providing compliant reports that clearly explain concepts without jargon, our workplace investigation services streamline the process to minimise disruptions while ensuring fairness and transparency.
It’s important to remember that no one is immune from investigations into workplace issues, including Senior Executives, Company Directors and Board Members. Employers have a legal and ethical obligation to investigate employee grievances and disputes which have an impact on other employees or the business overall.
Here are some common situations we are called to investigate:
- Allegations of workplace bullying or harassment
- Allegations of sexual harassment
- Allegations of discrimination
- Perceived financial misconduct
- Conflict of interest
- Whistleblower complaints
- Inappropriate behaviour that results in a serious breach of workplace policies
- Workplace matters that could escalate to Fair Work.
Although some matters can be dealt with internally, choosing a licensed workplace investigator, experienced in knowledge of the Fair Work Act, brings an impartial perspective, allowing your business to focus on its operations and productivity while we manage the intricacies of the investigation.
With our commitment to confidentiality and professionalism, you can confidently address workplace challenges while maintaining employee trust.
It’s important to note here, we do not act as decision makers for the outcome. Our role is to provide a jargon-free and impartial report that details findings from the investigation. When the investigation is complete you will have the tools and resources to make a more informed decision based on the finding of the investigation.
Our process
We follow a 3-step process for all investigations:
- Pre-Investigation review and support
Our process starts with a review of the information available. This can include reading relevant workplace policies, external standards, legislation and guidelines. We then move on to reading the details of the case and providing advice for any immediate necessary action. During this time, we can advise whether a formal investigation is appropriate.
- Investigation
This step involves preparing an investigation plan, arranging interviews with relevant parties, obtaining evidence and comprehensively reviewing all available information.
- Preparing a report and recommendations
Once the investigation is complete, we review the allegations along with the information collected and prepare a detailed report of our findings. This may include recommendations for improving any HR processes, identified during the investigation.
Post investigation Support
We understand how a workplace investigation can disrupt teams and the general culture within organisations. Often, there is repair work required when an investigation concludes.
Some common Post Investigation strategies we can assist with include:
- Facilitating mediation between two or more parties to resolve conflict
- Creating or updating workplace policies
- Training interventions for teams
- Team building
- Culture-repair and trust building workshops
- Culture surveys and organisational health checks.
Central HR – HR compliance and investigation services you can trust.
